From reveal to delivery.

Each X1 batch will have a limited number of devices available.

If the current batch is fully reserved before you complete your reservation, you can try again when the next batch opens.

We’ll share details about upcoming batches separately.

Yes.

Your reservation token is refundable until one day before your final payment link is issued.

After this point, the applicable cancellation and order terms will apply.

Yes.

The full token amount you’ve already paid will be adjusted against your final payment.

When your final payment becomes due, you’ll only need to pay the remaining balance.

Yes.

You can cancel your reservation and request a refund of your token until one day before your final payment link is issued.

We’re working tirelessly to bring ARC X1 to you within the promised Q1 delivery timeline while making sure we deliver the best product we can.

Building a new device involves a lot of moving parts, and while we’re committed to staying on schedule, unforeseen circumstances can sometimes affect timelines.

If anything changes, we’ll be transparent and proactively update you with the revised timeline.

And if the change no longer works for you, you’ll always have the option to request a refund as per our stated refund policy.

Yes.

The X1 price applicable to your reservation will be locked when you successfully reserve your device.

Applicable taxes will be displayed separately when you complete your final order.

Once your final payment link is sent, you’ll have 72 hours to complete the payment and confirm your order details.

We recommend completing it within this window to retain your reserved X1.

If your payment fails, try the payment again.

If you continue to face an issue, email the ARC support team at support@playarc.gg and we’ll help you resolve it.

Make sure you contact us within your 72-hour payment window.

Contact us at support@playarc.gg as soon as possible.

We’ll help update your reservation details so you don’t miss important updates, including your final payment link and delivery communication.

You’ll confirm your delivery address while completing your final payment.

Once the payment is completed, that address becomes the delivery address associated with your order.

If you need to change your delivery address after completing payment, contact us at support@playarc.gg as soon as possible.

If your X1 has already been dispatched, address changes will depend on what is possible with the delivery partner at that stage.

ARC X1 pre-orders will initially be available in India only.

We’ll share updates separately when X1 becomes available in additional markets.

Your final order will clearly show: X1 Price + Applicable Taxes = Final Order Price

Your reservation token will already have been paid, so that amount will be deducted while calculating your remaining balance payable.

There will be no ambiguity about the amount due, you'll see the full price breakdown before completing payment.

Yes.

Reservations within a batch will be allocated based on the order in which successful reservations are completed.

Earlier confirmed reservations will therefore sit earlier in that batch’s allocation queue.

No.

X1 reservations are non-transferable and remain associated with the email/account used to make the reservation.

For the initial reservation process: 1 email address = 1 ARC X1 reservation.

This helps us make the first batches available to as many individual gamers as possible.

The initial X1 reservation will be for one base SKU.

You won’t need to choose between different hardware configurations while reserving your device.

We’re building X1 to these exact specifications and are committed to delivering the product as announced. In the unlikely event of a change due to circumstances beyond our control, we’ll communicate it clearly to you in advance.

We’re committed to delivering ARC X1 within the Q1 delivery timeline we’ve promised. We’re working towards this timeline across every stage of production and delivery

In the unlikely event that circumstances beyond our control cause any change to the promised timeline, we’ll communicate it clearly and keep you informed.

If there’s an issue with your shipment, contact ARC support at support@playarc.gg immediately.

We’ll work with our delivery partner to investigate the shipment and help resolve the issue, including a replacement where applicable under ARC’s shipping and delivery policy.